KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service

The Role

We have an exciting permanent opportunity for a Card Coordinator to join our Production Support team. This role is based at our head office at Norwich Airport and is Monday – Friday, 37.5 hours per week.
This is a great opportunity for someone who enjoys being on-site, working closely with others as part of a supportive and friendly team environment. Due to legislative requirements, aircraft records must be maintained in paper format, so hybrid working is not available for this role.
Card Coordinators are an integral part of our Production Support team, providing essential support to our Base Maintenance Operations. We work in close partnership with maintenance teams and customers to ensure that aircraft are delivered safely, efficiently and on schedule.
We take a collaborative approach to our work, both within the team and across departments. Acting with integrity, we support operations and remain adaptable to changing demands within the base maintenance environment.

Key Responsibilities

• Control all job cards/work packs within the work environment with a focus on accuracy. Job cards and documents should be reviewed and filed daily.
• At end of each aircraft check, verify that all job cards are present in work pack by cross-checking against audit reports / accountability forms
• Photocopy/scan/electronic storage of work packs in a timely manner.
• Monitor and ensure accuracy of non-routine job-card register.
• Insert National Aviation Authority (NAA) Form 1s and return work packs in accordance with Workplace Instructions.
• Feedback paperwork discrepancies to certifying engineers and gain satisfactory conclusion.
• Maintain customer specific reports and provide details as per customer interface documents.
• Interact with customer representatives in a professional manner and provide requested information

Selection Criteria
As the ideal candidate, you will:
Essential

• Have strong organisational and time management skills, with the ability to manage multiple tasks and priorities
• Have effective communication skills, able to engage with a range of stakeholders using different methods
• Have good IT proficiency, including Office 365, with the ability to quickly learn new systems
• Have high attention to detail
• Be able to evaluate priorities and options to make successful, timely business decisions
• Be proactive in anticipating and resolving issues before they impact operations/delivery
• Have strong commitment to safety and compliance
• Be collaborative and team-oriented, sharing information and supporting colleagues
• Build and maintain effective working relationships with stakeholders based on trust, honesty, and integrity
• Be flexible and adaptable, remaining effective under pressure and responding to changing priorities
• Have commercial awareness, understanding the balance between business and customer needs
• Be comfortable working in a fast-paced environment with changing priorities and engaging positively with operational team members on a regular basis

Desirable

• Be educated to minimum GCSE Grade 4 (or equivalent) or above, including English
• Have air legislation knowledge

What we offer you
We’re proud to offer more than just a job — we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy a comprehensive benefits package that includes:

Financial Rewards

• A competitive salary of £28,902 that reflects your skills and experience
• A stakeholder pension to help you plan for the future
• A Cycle to Work scheme to save on a new bike and accessories
• EV Car Scheme for a greener, more cost-effective commute
• A subsidised on-site canteen to make meal planning easier and affordable
• A wide range of retailer discounts to help your money go further
• Long service awards to recognise your commitment

Life Outside Work

• Extra holiday allowance as a thank-you for long service
• An active social club and regular events to help you connect and have fun

Taking Care of You

• Enhanced sick pay – extra support when you’re unwell, meaning you can rest a little easier while you recover. An enhancement that grows with your time with us.
• Access to the Health Shield cash plan for a contribution to everyday healthcare costs
• A focus on wellbeing, with support available when you need it
• Life assurance for added peace of mind
• And of course, free on-site parking!

Closing Date: 5th July 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

KLM UK Engineering is an equal opportunities employer committed to diversity and inclusion. We welcome applications from people of all backgrounds and are dedicated to creating an inclusive, respectful, and supportive workplace where everyone can succeed. Selection for employment will be based on merit, skills, and experience, regardless of protected characteristics or background.

KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service

The Role

We have an exciting permanent opportunity for a Work Pack Coordinator to join our Production Support team. This role is based at our head office at Norwich Airport and is Monday – Friday, 37.5 hours per week.
This is a great opportunity for someone who enjoys being on-site, working closely with others as part of a supportive and friendly team environment. Due to legislative requirements, aircraft records must be maintained in paper format, so hybrid working is not available for this role.
Work Pack Coordinators are an integral part of our Production Support team, providing essential support to our Base Maintenance Operations. We work in close partnership with maintenance teams and customers to ensure that aircraft are delivered safely, efficiently and on schedule.
We take a collaborative approach to our work, both within the team and across departments. Acting with integrity, we support operations and remain adaptable to changing demands within the base maintenance environment.

Key Responsibilities
Ensuring accurate work packs are generated to enable compliant maintenance to be carried out on aircraft, prior to aircraft input
Ensuring any additional documentation and customer requests are added to work packs to enable Base Maintenance to fulfil legislative and company requirements
Ensuring that prior to aircraft input, correct spares are called up on a preload list
Ensuring the Project Engineer, Cost Engineers and Production Support Manager are advised of any work pack changes without delay both pre-check and on check. Once agreed, ensuring changes are implemented promptly
Archiving copies of customer work pack as per regulatory requirements
Requesting pre-input documents from the customer ahead of pre-input meetings
Ensuring customer requested additions/deletions to work packs are processed and communicated in good time.
Ensuring any further information required to enable work pack compilation is identified and resolved directly with relevant internal/external customer.

Selection Criteria

As the ideal candidate, you will:

Essential

Have strong organisational and time management skills, with the ability to manage multiple tasks and priorities

Have effective communication skills, able to engage with a range of stakeholders using different methods
Have good IT proficiency, including Office 365, with the ability to quickly learn new systems
Have high attention to detail
Be able to evaluate priorities and options to make successful, timely business decisions
Be proactive in anticipating and resolving issues before they impact operations/delivery
Have strong commitment to safety and compliance
Be collaborative and team-oriented, sharing information and supporting colleagues
Build and maintain effective working relationships with stakeholders based on trust, honesty, and integrity
Be flexible and adaptable, remaining effective under pressure and responding to changing priorities
Have commercial awareness, understanding the balance between business and customer needs
Be comfortable working in a fast-paced environment with changing priorities

Desirable

Be educated to minimum GCSE Grade 4 (or equivalent) or above, including English

Have air legislation knowledge

What we offer you
We’re proud to offer more than just a job — we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy a comprehensive benefits package that includes:

Financial Rewards
A competitive salary that reflects your skills and experience
A stakeholder pension to help you plan for the future
A Cycle to Work scheme to save on a new bike and accessories
EV Car Scheme for a greener, more cost-effective commute
A subsidised on-site canteen to make meal planning easier and affordable
A wide range of retailer discounts to help your money go further
Long service awards to recognise your commitment

Life outside work
Extra holiday allowance as a thank-you for long service
An active social club and regular events to help you connect and have fun

Taking care of you
Enhanced sick pay – extra support when you’re unwell, meaning you can rest a little easier while you recover. An enhancement that grows with your time with us.
Access to the Health Shield cash plan for a contribution to everyday healthcare costs
A focus on wellbeing, with support available when you need it
Life assurance for added peace of mind

And of course, free on-site parking!

Closing Date: 12th July 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

KLM UK Engineering is an equal opportunities employer committed to diversity and inclusion. We welcome applications from people of all backgrounds and are dedicated to creating an inclusive, respectful, and supportive workplace where everyone can succeed. Selection for employment will be based on merit, skills, and experience, regardless of protected characteristics or background.