Introduction

If you’re energised by solving complex challenges, enjoy collaborating with others and are passionate about making a meaningful impact, your next opportunity could be at KLM UK Engineering. We are looking for a Senior Innovation and Continuous Improvement Lead to join our team on a permanent basis. This role offers an exciting opportunity to shape positive change.

KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service. This role is based at our head office at Norwich Airport.

The Role

In this role, you will drive meaningful change across KLM UK Engineering. Your curiosity, creativity and problem‑solving approach will support the way our business operates and evolves. Whether using data-informed insights, introducing new technologies, or supporting teams through change, the improvements you help deliver will contribute to cost efficiency, operational performance, and sustainability.

You will work collaboratively with colleagues across all levels of the organisation, from operational teams’ experts to senior leaders, and partner with the wider Air France – KLM Innovation and CI network, giving you exposure to new ideas, shared learning and industry best practice.

In this role, you will:

• Promote and facilitate a culture of continuous improvement and innovation across KLM UK Engineering.
• Deliver sustainable improvements that reduce unit costs and Turn Around Time (TAT).
• Identify and prioritise improvement opportunities, evaluate benefits, and deliver measurable outcomes.
• Coordinate and manage the planning and delivery of innovation projects, leading larger initiatives and supporting smaller projects as needed.
• Support teams in reducing process waste through coaching, collaboration, knowledge sharing, and technical guidance.
• Embed and sustain new ways of working and continuous improvement initiatives Drive sustainability-focused projects and initiatives.
• Collaborate with Innovation and Continuous Improvement teams across the group to share knowledge, encourage learning, and bring external innovation best practice into KLM UK Engineering.

Your profile

You are energised by solving complex challenges, enjoy collaborating with others and are passionate about making a meaningful impact. Ideally you will have experience within an industrial or production environment, including working in complex, regulated, and unionised settings. You will also bring experience of leading projects or supporting teams to deliver positive outcomes.

We are looking for the successful candidate to bring the following knowledge, skills and competences to the role:

• A University degree or equivalent in business, technical or operational discipline.
• Knowledge of continuous improvement methodologies such as Lean Six Sigma.
• Experience leading and supporting change initiatives, building trust and embedding sustainable ways of working, gained through at least four years in a similar role.
• Project and Process management qualification or relevant practical experience.
• A proactive and positive approach, with the ability to focus on achieving meaningful results.
• Strong relationship building and stakeholder engagement skills, with the ability to communicate clearly and effectively.
• The ability to lead, develop and inspire teams to achieve shared goals.
• Confident in the use of IT systems
• Good commercial awareness and financial acumen understanding.

What we offer you

We’re proud to offer more than just a job — we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy a comprehensive benefits package that includes:

Financial Rewards

• A competitive salary of up to £60k that reflects your skills and experience
• A stakeholder pension to help you plan for the future

A Cycle to Work scheme to save on a new bike and accessories EV Car Scheme for a greener, more cost-effective commute A subsidised on-site canteen to make meal planning easier and affordable A wide range of retailer discounts to help your money go further Long service awards to recognise your commitment

Life outside work

Extra holiday allowance as a thank-you for long service An active social club and regular events to help you connect and have fun

Taking care of you

Enhanced sick pay – extra support when you’re unwell, meaning you can rest a little easier while you recover. An enhancement that grows with your time with us. Access to the Health Shield cash plan for a contribution to everyday healthcare costs A focus on wellbeing, with support available when you need it Life assurance for added peace of mind And of course, free on-site parking!

Closing Date: 31^st May 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

In addition to submitting your CV, we would like you to answer the questions below as part of our recruitment process for this opportunity. These questions are designed to help us better understand your motivations, working style, and approach to collaboration and influencing others.

• Why do you believe this role is the right next step in your career, and what are you hoping to find in this opportunity?
• What does collaboration mean to you, and what do you value or expect from your colleagues?
• When seeking to convince stakeholders to adopt an idea or approach, what is your influencing style? Please describe a situation where this approach was successful.

We would be grateful if you could limit your responses to no more than 1,000 words in total.

KLM UK Engineering is an equal opportunities employer committed to diversity and inclusion. We welcome applications from people of all backgrounds and are dedicated to creating an inclusive, respectful, and supportive workplace where everyone can succeed. Selection for employment will be based on merit, skills, and experience, regardless of protected characteristics or background.

Introduction

KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service.

The Role

We are excited to share an opportunity for a Talent Development Coordinator to join our Base Maintenance team. In this role you will provide professional administrative and coordination support to the Base Maintenance function, with a key focus on employee development, training progression, and career pathway administration.

As our Talent Development Coordinator, you’ll take ownership of maintaining accurate development records, coordinating training activity, and tracking individual progress. You’ll also help ensure managers have clear, timely insight into workforce capability and future talent pipelines, enabling confident planning and informed decision‑making.

If you’re highly organised, people‑focused, and enjoy supporting learning and development, we’d love to hear from you!

This position is 30 hours per week, Monday to Friday

Key Responsibilities

Maintain accurate records of employee training, qualifications, licences, and career development pathways. Track progress of team members against agreed development plans and internal progression routes. Liaise with managers Safety & Compliance, the Technical College, and employees to gather updates and maintain accurate information. Highlight delays, gaps, or risks in progression plans to the Base Maintenance Manager or nominated deputy. Coordinate training bookings, course attendance, and joining instructions. Coordinate people meetings, interviews and career conversations Communicate clearly with employees regarding training schedules, requirements, and next steps. Monitor course completion rates, pass rates, and requalification needs. Produce regular reports and dashboards on talent pipelines, training status, capability levels, and development activity. Support workforce planning by maintaining data on future skills needs and internal readiness. Ensure development records are stored securely and handled confidentially. Identify opportunities to improve administration processes, reporting, and efficiency. Support Base Maintenance Manager in diary management. Provide wider administrative support to the Base Maintenance leadership team as required.

Selection Criteria

We’re looking for the successful candidate to bring the following knowledge, skills and behaviours to the role:

Essential

• Strong IT and administrative skills, including confident use of Microsoft Excel, Outlook, Word and related systems, with the ability to maintain accurate records, trackers and reports to a high standard.
• Highly organised, detail‑focused, and able to plan, prioritise and meet deadlines in a changing business environment.
• Clear and confident communication skills, both written and verbal, with the ability to build positive, collaborative working relationships across departments and with external providers.
• Proactive and solutions‑focused, using initiative to progress tasks, embrace change, and identify efficient and effective ways of working.

Professional, approachable and dependable, with a positive can‑do attitude and the ability to handle confidential and sensitive information with discretion.

Desirable

• Qualification in Business Administration, Data Management, IT, or a related subject.
• Experience working in an engineering, aviation, or technical environment, with hands‑on experience maintaining training matrices, skills databases, or development records.
• Experience working within aviation maintenance, engineering, manufacturing, or other regulated environments
• Previous experience supporting talent development, training coordination, or workforce planning processes, and a qualification or exposure to STEM disciplines.

What we offer you

We’re proud to offer more than just a job — we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy a comprehensive benefits package that includes:

Financial Rewards

• A competitive salary of up to £24,863.20 per annum (£31,079 FTE), based on 30 hours per week that reflects your skills and experience
• A stakeholder pension to help you plan for the future

A Cycle to Work scheme to save on a new bike and accessories EV Car Scheme for a greener, more cost-effective commute A subsidised on-site canteen to make meal planning easier and affordable A wide range of retailer discounts to help your money go further Long service awards to recognise your commitment

Life outside work

Extra holiday allowance as a thank-you for long service An active social club and regular events to help you connect and have fun

Taking care of you

Enhanced sick pay – extra support when you’re unwell, meaning you can rest a little easier while you recover. An enhancement that grows with your time with us. Access to the Health Shield cash plan for a contribution to everyday healthcare costs A focus on wellbeing, with support available when you need it Life assurance for added peace of mind And of course, free on-site parking!

Closing Date: 29^th May 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

KLM UK Engineering is an equal opportunities employer committed to diversity and inclusion. We welcome applications from people of all backgrounds and are dedicated to creating an inclusive, respectful, and supportive workplace where everyone can succeed. Selection for employment will be based on merit, skills, and experience, regardless of protected characteristics or background.